In this episode, Delphine introduces EPF – the European Passengers Federation – and its members. She tells us about the passengers whose needs and wishes are key when developing a seamless mobility system in the city. In SHOW, Delphine is in charge of the user engagement strategy: she shares with us the different forms that this engagement can take: focus groups, ideathons, hackathons or even citizens’ dialogues, with the ultimate goal to unveil “how much technology do we need for our mobility and what is in it for the end-users and for the society as a whole”. She reminds us that user engagement is a continuous action because new users will always come to try the service and we should not forget about keeping a human touch while developing automated mobility services.
Disclaimer: This project has received funding from the European Union’s Horizon 2020 Research and Innovation Programme under Grant Agreement No 875530. The sole responsibility for the content of this podcast lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the CINEA nor the European Commission are responsible for any use that may be made of the information contained therein.
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